FREQUENTLY ASKED QUESTIONS
HOW CAN I FIND OUT IF A PRODUCT IS AVAILABLE ON DIOR.COM?
In order to check the availability of a product, choose the Dior product that interests you on our website and click on it. This will result in one of two things:
If the “Add to cart" and “Buy now” buttons appear, this means that you can order it online. Please be aware that only the available sizes will be displayed.
If the “Sold out” mention appears, this means that the product is out of stock. Contact the Customer Service for more information.
If you can’t find the product you are looking for on our website, kindly contact our Customer Service, where our advisers will be delighted to assist you.
CAN YOU SEND MY ORDER AS A GIFT?
Dior offers you the possibility to send your order as a gift. You can simply add the Dior products to your cart then a box appears on right side for you to enter a personalized gift message. Your order will be wrapped in silk paper and beautifully arranged in a Dior gift clutch .
DO YOU SEND A RECEIPT IN THE BOX IF MY ORDER IS A GIFT?
You will receive a receipt in every order. There is no price on the receipt.
CAN YOU ENGRAVE MY DIOR PRODUCTS AFTER PURCHASE?
Yes, the service is available for all relevant products on the website that have below message on the product details page:
“Personalize this product with an engraved message”
Please note that engraved items cannot be returned or exchanged unless there is a factory damage detected
HOW CAN I ADD SAMPLES TO MY ORDER?
Your purchaseswill come with 2 complimentary samples. Surprises to make your order even more beautiful.
WHAT PAYMENT OPTIONS ARE ACCEPTED ON DIOR.COM?
Payments for purchases on Dior.com can be made using a Visa, MasterCard and American Express.
HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?
You will receive your order confirmation by email. Your receipt will also be sent along with your package to the billing address you provided.
IS AN ONLINE PURCHASE ON DIOR.COM SECURE?
All transactions done on Dior.com are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information.
WHAT ARE THE DELIVERY OPTIONS?
Dior offers complimentary delivery for all orders between 2 to 3 working days. Kindly note that we only deliver in the United Arab Emirates.
CAN I CANCEL OR CHANGE MY ORDER?
Unfortunately, it not possible to change or cancel your order nor change the delivery address. Any queries, you can send an email to our Customer Service.
HAS MY ORDER BEEN SENT?
If you placed your order via your account, log in to your account in the upper right corner of the homepage. You will then be able to consult the status of your order:
Pending: the payment for the order has not been finalised. A Customer Service Adviser will contact you as soon as possible to assist you with your order.
Unfulfilled: order has been validated and is being prepared.
Fulfilled: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order contacting one of our Customer Service Adviser.
Cancelled: the order has been cancelled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated.
If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.
HOW CAN I TRACK THE DELIVERY OF MY ORDER?
You will receive emails about the your order’s status; you will first receive a confirmation order email with your order reference then a shipping confirmation email also mentioning your order reference. At any time of the delivery process you can contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.
I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?
If you do not receive your package within 4 working days, please contact our Customer Service.
HOW DO I RETURN MY ORDER?
Please note that make up products (including without limitation mascara, lipstick powder etc.) cannot be returned.
In the event that you are not satisfied with the Products purchased exclusively from the website, please contact our Customer Service.
You can exercise your right to return the Products purchased at the Website within thirty (30) days from date of purchase.
The Products must be returned in their original condition and in their complete original packaging, unopened and sealed, along with any accessories associated with the Products (promotional gifts included).
Parfums Christian Dior Emirates has sole discretion in determining whether the Products have been returned in their original condition. Products that are returned incomplete, broken, damaged, worn, unsealed or used by the customer will not be subject to a refund. They will be made available to the sender or sent back at Parfums Christian Dior Emirates discretion.
Parfums Christian Dior Emirates disclaims all liability and responsibility for any loss, shipping delay or delivery to an incorrect address of any article that you wish to return to the Website, insofar as you assume the risks associated with your chosen shipping method.
If you exercise your right to return the Products, we will refund all payments that we have received from you, including shipping costs, under all circumstances, within a maximum of fourteen (14) calendar days from the date you inform us of your decision to cancel the contract. However, we may withhold any refund until we have received the goods or until the user has presented proof that the goods have been returned, whichever condition is met first.
After receiving the Product, we will proceed with the aforementioned refund using the same payment method that was used to make the purchase.
The right to cancel the contract, as laid out in this section, only applies to Products purchased exclusively from the Website, and shall in no case apply to Products purchased in a physical store.
CAN I EXCHANGE MY DIOR PRODUCT?
You can exchange your product in our 11 Boutiques in the UAE. Please bring your sales receipt along and our team will be delighted to assist you:
Mall of the Emirates
Marina Mall Abu Dhabi
Al Ain Mall
City Centre Mirdif
Fujairah City Center
Al Zahia City Center
The Galleria Mall Abu Dhabi
Manar Mall Ras Al Khaimah
HOW CAN I CREATE AN ACCOUNT?
You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on “Create my account".
You will be sent an email with a link to activate your account. Click on this link and you will receive a confirmation email.
If you require assistance or further information, please contact our Customer Service.
WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?
Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update or delete your contact information in your account.
For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties. You can also refer to our Data Protection Policy.
CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON SHOP-BEAUTY.DIOR?
You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.
HOW CAN I FIND MY ACCOUNT PASSWORD?
You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email. Follow the instructions in the email by clicking on the redirection link to reset your password directly on the website.
HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO THE DIOR NEWSLETTER?
To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option.
At checkout, ticking the box “Keep me up to date on news and exclusive offers” will also enable you to subscribe to our communications, including the newsletter.
If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.
HOW CAN I FIND OUT THE INGREDIENTS OF A PRODUCT?
Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer Service.
DOES DIOR TEST ON ANIMALS?
Dior does not test any product on animals.
DO DIOR PRODUCTS CONTAIN GLUTEN?
Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products. However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.
ARE DIOR PRODUCTS HYPOALLERGENIC?
Dior products are formulated to prevent customers from allergic issues.
YOUR CUSTOMER SERVICE
HOW CAN I CONTACT DIOR?
Our Customer Service is available everyday from 10am to 10pm and will be delighted to give you a personalized advice and to answer your questions. You can find the different contact options on the Customer Service page.
DIOR LOYALTY PROGRAM
HOW CAN I JOIN THE MY EXCLUSIVE BEAUTY PROGRAM?
To join the MY EXCLUSIVE BEAUTY PROGRAM, you simply need to create a Parfums Christian Dior account online or in one of the Dior Beauty boutiques
WHERE CAN I FIND MY INFORMATION?
To access your information just log into your MY EXCLUSIVE BEAUTY PROGRAM account on the dedicated website: https://shop-beauty.dior.ae/pages/loyalty.
You can keep track of your status progress, discover your gifts and check your loyalty history on the tab My Account.
ARE MY CHRISTIAN DIOR COUTURE PURCHASES TAKEN INTO ACCOUNT IN MY EXCLUSIVE BEAUTY PROGRAM?
Your Couture purchases are not eligible purchases for the purpose of the MY EXCLUSIVE BEAUTY PROGRAM as the loyalty
program rewards all the purchases done in Dior Beauty boutiques or on shop-beauty.dior.ae. You are rewarded when you purchase Perfumes (including La Collection Privée),
Skincare, Make Up products or Accessories (available in boutique only) online or in the Dior Beauty boutiques.
MY EXCLUSIVE BEAUTY PROGRAM ACCOUNT IS BLOCKED, WHAT CAN I DO?
This might be a technical issue on our side. If the problem lasts, please contact our customer service for more information via our contact form https://shop-beauty.dior.ae/pages/contact-us.
HOW DO YOU DEFINE MY STATUS?
For the launch of the program, your transactions from the past twelve months were considered. Based on these, a status has been automatically attributed to you and will be valid for the next
All members with fewer than two
transactions will start with the Pearl status and will be able to move from one status to another (Silver, Gold, Platinum) according to purchases made. New members with first transaction of 7,500 AED or more will be given the Gold status.
HOW CAN I IMPROVE MY STATUS?
The number and value of your purchases in the preceding 12 months will determine your status. Multiple purchases made on the same day will count as a single purchase for the purposes of the MY EXCLUSIVE BEAUTY PROGRAM. Further information on the number and value of the
purchases relevant for each status can be found in the MY EXCLUSIVE BEAUTY PROGRAM terms and conditions available HERE
HOW CAN I RETREIVE MY GIFTS
To retrieve your gift, please visit your nearest Dior Beauty boutique.
MY LAST PURCHASE IN A DIOR BEAUTY BOUTIQUE / ONLINE DIDN’T COUNT IN MY STATUS CALCULATION, CAN YOU HELP ME?
Depending on when you made your purchase, it might not have appeared yet on your account. If the purchase is still not showing after more than 72 hours after your purchase, please contact our
customer service via our contact form https://shop-beauty.dior.ae/pages/contact-us.
THE E-BOUTIQUE SERVICES
Enjoy complimentary Standard shipping
ART OF GIFTING
Your gift orders will be presented in an iconic Dior gift box