FREQUENTLY ASKED QUESTIONS

ONLINE BOUTIQUE

HOW CAN I FIND OUT IF A PRODUCT IS AVAILABLE ON DIOR.COM? 

In order to check the availability of a product, choose the Dior product that interests you on our website and click on it. This will result in one of two things: 

  

If the “Add to cart" and “Buy now” buttons appear, this means that you can order it online. Please be aware that only the available sizes will be displayed.

If the “Sold out” mention appears, this means that the product is out of stock. Contact the Customer Service for more information. 

If you can’t find the product you are looking for on our website, kindly contact our Customer Service, where our advisers will be delighted to assist you. 

 

CAN YOU SEND MY ORDER AS A GIFT? 

Dior offers you the possibility to send your order as a gift. You can simply add the Dior products to your cart then a box appears on right side for you to enter a personalized gift message. Your order will be wrapped in silk paper and beautifully arranged in a Dior gift clutch . 

 

DO YOU SEND A RECEIPT IN THE BOX IF MY ORDER IS A GIFT? 

You will receive a receipt in every order. There is no price on the receipt. 

 

CAN YOU ENGRAVE MY DIOR PRODUCTS AFTER PURCHASE? 

Yes it is possible in our 7 Boutiques in the UAE. Please bring your sales receipt along and our team will be delighted to assist you: 

 

Dubai Mall

Mall of the Emirates

Marina Mall Abu Dhabi

Al Ain Mall

City Centre Mirdif

City Walk

Yas Mall 

 

 HOW CAN I ADD SAMPLES TO MY ORDER? 

Dior offers you 2 complimentary samples of your choice with any order or 1 miniature for every Maison Christian Dior purchase.  

 

WHAT PAYMENT OPTIONS ARE ACCEPTED ON DIOR.COM? 

Payments for purchases on Dior.com can be made using a Visa, MasterCard and American Express. 

 

HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE? 

You will receive your order confirmation by email. Your receipt will also be sent along with your package to the billing address you provided.  

 

IS AN ONLINE PURCHASE ON DIOR.COM SECURE? 

All transactions done on Dior.com are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to you not to save any credit card information. 

  

WHAT ARE THE DELIVERY OPTIONS? 

Dior offers complimentary delivery for all orders between 2 to 5 working days. Kindly note that we only deliver in the United Arab Emirates.

For orders placed on Friday, your order will be out for delivery from the following Sunday. Please be advised that working days do not include Friday and National Holidays.  

 

CAN I CANCEL OR CHANGE MY ORDER? 

Unfortunately, it not possible to change or cancel your order nor change the delivery address. Any queries, you can send an email to our Customer Service. 

 

HAS MY ORDER BEEN SENT? 

If you placed your order via your account, log in to your account in the upper right corner of the homepage. You will then be able to consult the status of your order: 

  

Pending: the payment for the order has not been finalised. A Customer Service Adviser will contact you as soon as possible to assist you with your order. 

Unfulfilled: order has been validated and is being prepared. 

Fulfilled: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order contacting one of our Customer Service Adviser. 

 Cancelled: the order has been cancelled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated. 

  

If you placed your order as a guest, please contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.  

 

HOW CAN I TRACK THE DELIVERY OF MY ORDER? 

You will receive emails about the your order’s status; you will first receive a confirmation order email with your order reference then a shipping confirmation email also mentioning your order reference. At any time of the delivery process you can contact our Customer Service, where our advisers will be pleased to inform you of the progress of your order.  

 

I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT CAN I DO?  

If you do not receive your package within 6 working days, please contact our Customer Service

 

HOW DO I RETURN MY ORDER? 

Please note that make up products (including without limitation mascara, lipstick powder etc.) cannot be returned.

In the event that you are not satisfied with the Products purchased exclusively from the website, please contact our Customer Service.

You can exercise your right to return the Products purchased at the Website within thirty (30) days from date of purchase.

The Products must be returned in their original condition and in their complete original packaging, unopened and sealed, along with any accessories associated with the Products (promotional gifts included).

Parfums Christian Dior Emirates has sole discretion in determining whether the Products have been returned in their original condition. Products that are returned incomplete, broken, damaged, worn, unsealed or used by the customer will not be subject to a refund. They will be made available to the sender or sent back at Parfums Christian Dior Emirates discretion.

Parfums Christian Dior Emirates disclaims all liability and responsibility for any loss, shipping delay or delivery to an incorrect address of any article that you wish to return to the Website, insofar as you assume the risks associated with your chosen shipping method.

If you exercise your right to return the Products, we will refund all payments that we have received from you, including shipping costs, under all circumstances, within a maximum of fourteen (14) calendar days from the date you inform us of your decision to cancel the contract.  However, we may withhold any refund until we have received the goods or until the user has presented proof that the goods have been returned, whichever condition is met first.

After receiving the Product, we will proceed with the aforementioned refund using the same payment method that was used to make the purchase.

The right to cancel the contract, as laid out in this section, only applies to Products purchased exclusively from the Website, and shall in no case apply to Products purchased in a physical store.

CAN I EXCHANGE MY DIOR PRODUCT? 

You can exchange your product in our 7 Boutiques in the UAE. Please bring your sales receipt along and our team will be delighted to assist you: 

 

Dubai Mall

Mall of the Emirates

Marina Mall Abu Dhabi

Al Ain Mall

City Centre Mirdif

City Walk

Yas Mall 

 

  

YOUR ACCOUNT

HOW CAN I CREATE AN ACCOUNT?

You can create your account by clicking on the account symbol located in the menu at the top of our home page (on the right side). Then click on "Create an account" and fill in the obligatory information. Finally, click on “Create my account".

 

You will be sent an email with a link to activate your account. Click on this link and you will receive a confirmation email.

If you require assistance or further information, please contact our Customer Service.

 

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account enables you to track the delivery of your Dior purchases and helps you to consult your order history. You can also update or delete your contact information in your account.

 

For your security, Dior.com does not save your credit card information and will not share your personal data with any third parties. You can also refer to our Data Protection Policy.

 

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON SHOP-BEAUTY.DIOR?

You can modify the information on your Dior account by clicking on "Your account". Enter your user ID and your password and, once you are logged in, click on "My profile" to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

 

HOW CAN I FIND MY ACCOUNT PASSWORD?

You can easily reset your password by clicking on the account symbol located in the menu at the top of our home page (on the right side). You can click on “Forgotten Password” to enter your email address. We will send you an email to reset your password. Please check your spam folder if you didn’t receive the email. Follow the instructions in the email by clicking on the redirection link to reset your password directly on the website.

 

HOW CAN I SUBSCRIBE/UNSUBSCRIBE TO THE DIOR NEWSLETTER?

To subscribe to our newsletter, please scroll down to the bottom of this page. You can fill in your email address in the “Newsletter” option.

At checkout, ticking the box “Keep me up to date on news and exclusive offers” will also enable you to subscribe to our communications, including the newsletter.

If you wish to unsubscribe from our newsletter, click on the link at the bottom of each Dior newsletter.

DIOR PRODUCTS

HOW CAN I FIND OUT THE INGREDIENTS OF A PRODUCT?

Ingredients are listed on the product page of each product under “Ingredients Listing”. You can also find the ingredients on the packaging. If you have any questions, please contact our Customer Service.

 

DOES DIOR TEST ON ANIMALS?

Dior does not test any product on animals.

 

DO DIOR PRODUCTS CONTAIN GLUTEN?

Dior assures that all products do not contain gluten in the ingredient formulas. Moreover, as a preventive measure and to go further with the fight against cosmetic allergies, Dior has removed all proteins and wheat hydrolysis proteins from products.  However, despite of a high attention with the tracking system, Dior cannot certify that commodities have not been in contact with gluten during the providers production process.

 

ARE DIOR PRODUCTS HYPOALLERGENIC?

Dior products are formulated to prevent customers from allergic issues.

YOUR CUSTOMER SERVICE

HOW CAN I CONTACT DIOR?

Our Customer Service is available everyday from 10am to 10pm and will be delighted to give you a personalized advice and to answer your questions. You can find the different contact options on the Customer Service page.

THE E-BOUTIQUE SERVICES

  • COMPLIMENTARY SHIPPING

    Enjoy complimentary Standard shipping

    • ART OF GIFTING

      Your gift orders will be presented in an iconic Dior gift box