DELIVERY & RETURNS

COMPLIMENTARY SAMPLES

We will send you two samples from a selection of iconic Dior fragrance, skincare and make-up products on any order.

Terms and conditions apply

COMPLIMENTARY DELIVERY FOR ALL ORDERS

Dior now offers complimentary delivery for all orders. Kindly note that we deliver only in the United Arab Emirates.

Deliveries take between 2 to 5 days. Please be advised that working days do not include Friday, Saturday and Holidays.

Be completely reassured that we are taking all the necessary measures in the preparation and shipping of your orders in order to limit any risk.

RETURNS

Please note that make up products (including without limitation mascara, lipstick powder etc.) cannot be returned.

In the event that you are not satisfied with the Products purchased exclusively from the website, please contact our Customer Service.

You can exercise your right to return the Products purchased at the Website within thirty (30) days from date of purchase.

The Products must be returned in their original condition and in their complete original packaging, unopened and sealed, along with any accessories associated with the Products (promotional gifts included).

Parfums Christian Dior Emirates has sole discretion in determining whether the Products have been returned in their original condition. Products that are returned incomplete, broken, damaged, worn, unsealed or used by the customer will not be subject to a refund. They will be made available to the sender or sent back at Parfums Christian Dior Emirates discretion.

Parfums Christian Dior Emirates disclaims all liability and responsibility for any loss, shipping delay or delivery to an incorrect address of any article that you wish to return to the Website, insofar as you assume the risks associated with your chosen shipping method.

If you exercise your right to return the Products, we will refund all payments that we have received from you, including shipping costs, under all circumstances, within a maximum of fourteen (14) calendar days from the date you inform us of your decision to cancel the contract.  However, we may withhold any refund until we have received the goods or until the user has presented proof that the goods have been returned, whichever condition is met first.

After receiving the Product, we will proceed with the aforementioned refund using the same payment method that was used to make the purchase.

The right to cancel the contract, as laid out in this section, only applies to Products purchased exclusively from the Website, and shall in no case apply to Products purchased in a physical store.

THE E-BOUTIQUE SERVICES

  • COMPLIMENTARY SHIPPING

    Enjoy complimentary Standard shipping

    • ART OF GIFTING

      Your gift orders will be presented in an iconic Dior gift box